{"id":5572,"date":"2025-02-13T12:47:58","date_gmt":"2025-02-13T12:47:58","guid":{"rendered":"https:\/\/puff-eu.com\/?page_id=5572"},"modified":"2025-08-13T13:09:15","modified_gmt":"2025-08-13T13:09:15","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/puff-eu.com\/es\/returns-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"
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Pol\u00edtica de devoluciones\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Para devolver un art\u00edculo por cualquier motivo, debe obtener un formulario de Autorizaci\u00f3n de Devoluci\u00f3n de Mercanc\u00eda (RMA) de STICK & BOWL de un miembro de nuestro equipo de Atenci\u00f3n al Cliente. Si desea devolver o cancelar su pedido, p\u00f3ngase en contacto con nosotros a trav\u00e9s de nuestro correo electr\u00f3nico en info@puffpro.com<\/a>. Se procesar\u00e1 cualquier devoluci\u00f3n no autorizada.<\/p>\n\n

Las devoluciones deben recibirse en un plazo de 14 d\u00edas naturales a partir de la emisi\u00f3n del RMA. Si el art\u00edculo no se devuelve dentro de este plazo, no podremos aceptarlo. Una vez que recibamos el art\u00edculo devuelto, podemos tardar hasta 7 d\u00edas laborables en procesar y enviar su reemplazo\/reembolso. A continuaci\u00f3n encontrar\u00e1 algunas directrices para tratar los art\u00edculos no deseados o defectuosos y las cancelaciones de pedidos.<\/p>\n\n

Importante:<\/strong> Al devolver un art\u00edculo, le pedimos un justificante de env\u00edo. Si devuelve el art\u00edculo y no lo recibimos, no podremos seguir ayud\u00e1ndole sin el comprobante de env\u00edo.<\/p>\n\n

Art\u00edculos no reclamados<\/h3>\n\n

Los art\u00edculos no reclamados pueden devolverse en un plazo de 30 d\u00edas a partir de la entrega, siempre que no hayan sido abiertos, no hayan sido utilizados y se encuentren en las mismas condiciones en las que se vendieron. Por razones de higiene, los e-l\u00edquidos, cigarrillos electr\u00f3nicos desechables y clearomizers no est\u00e1n cubiertos por esta pol\u00edtica y s\u00f3lo son retornables si est\u00e1n defectuosos.<\/p>\n\n

Los art\u00edculos deben devolverse en el estado en que se vendieron; la apertura de cualquier art\u00edculo se considera \u201caceptaci\u00f3n\u201d y no podr\u00e1 devolverlo (como no reclamado).<\/p>\n\n

Art\u00edculos defectuosos<\/h3>\n\n

Si ha recibido un art\u00edculo que considera defectuoso, visite nuestro equipo de asistencia y describa el problema que tiene. Es posible que podamos ofrecerle una soluci\u00f3n. Si no encuentra una soluci\u00f3n, env\u00ede un ticket de soporte y un representante de soporte le proporcionar\u00e1 m\u00e1s asesoramiento o informaci\u00f3n sobre devoluciones.<\/p>\n\n

Todos los art\u00edculos defectuosos se prueban. Si no se encuentra ning\u00fan fallo, se le devolver\u00e1 el art\u00edculo.<\/p>\n\n

Cancelaci\u00f3n de pedidos<\/h3>\n\n

Si desea anular su pedido antes de que se env\u00ede, dispone de media hora despu\u00e9s de realizar el pedido para hacerlo. Nuestro objetivo es entregar su pedido lo antes posible, por lo que utilizamos un m\u00e9todo muy r\u00e1pido de recogida, empaquetado y env\u00edo. Por lo tanto, no podremos cancelar su pedido si nos notifica su cancelaci\u00f3n despu\u00e9s de las 14.00 horas (independientemente del plazo de gracia de media hora).<\/p>\n\n

Si su pedido ha sido enviado, dispone de 14 d\u00edas a partir del momento en que lo reciba para anularlo. Sin embargo, tendr\u00e1 que devolvernos el art\u00edculo para que podamos reembolsarle el importe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Returns Policy To return an item for any reason, you must obtain a STICK & BOWL Return Merchandise Authorization (RMA) form from a member of…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5572","page","type-page","status-publish","hentry"],"yoast_head":"\nReturns Policy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/puff-eu.com\/es\/returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns Policy\" \/>\n<meta property=\"og:description\" content=\"Returns Policy To return an item for any reason, you must obtain a STICK & BOWL Return Merchandise Authorization (RMA) form from a member of...\" \/>\n<meta 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