{"id":5572,"date":"2025-02-13T12:47:58","date_gmt":"2025-02-13T12:47:58","guid":{"rendered":"https:\/\/puff-eu.com\/?page_id=5572"},"modified":"2025-08-13T13:09:15","modified_gmt":"2025-08-13T13:09:15","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/puff-eu.com\/fr\/returns-policy\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"
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Politique de retour\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Pour retourner un article pour quelque raison que ce soit, vous devez obtenir un formulaire d'autorisation de retour de marchandise (RMA) de STICK & BOWL aupr\u00e8s d'un membre de notre \u00e9quipe de service \u00e0 la client\u00e8le. Si vous souhaitez retourner ou annuler votre commande, veuillez nous contacter par e-mail \u00e0 l'adresse suivante info@puffpro.com<\/a>. Tout retour non autoris\u00e9 sera trait\u00e9.<\/p>\n\n

Les retours doivent \u00eatre re\u00e7us dans les 14 jours calendaires suivant l'\u00e9mission de l'autorisation de retour. Si l'article n'est pas renvoy\u00e9 dans ce d\u00e9lai, nous ne pourrons pas l'accepter. Une fois que nous avons re\u00e7u l'article retourn\u00e9, le traitement et l'exp\u00e9dition de l'article de remplacement ou du remboursement peuvent prendre jusqu'\u00e0 7 jours ouvrables. Vous trouverez ci-dessous quelques lignes directrices concernant le traitement des articles non d\u00e9sir\u00e9s ou d\u00e9fectueux et des annulations de commande.<\/p>\n\n

Important :<\/strong> Lorsque vous retournez un article, nous vous demandons une preuve d'exp\u00e9dition. Si vous renvoyez l'article et que nous ne le recevons pas, nous ne pourrons pas vous aider davantage sans preuve d'exp\u00e9dition.<\/p>\n\n

Articles non r\u00e9clam\u00e9s<\/h3>\n\n

Les articles non r\u00e9clam\u00e9s peuvent \u00eatre retourn\u00e9s dans les 30 jours suivant la livraison, \u00e0 condition qu'ils n'aient pas \u00e9t\u00e9 ouverts, qu'ils n'aient pas \u00e9t\u00e9 utilis\u00e9s et qu'ils soient dans le m\u00eame \u00e9tat que celui dans lequel ils ont \u00e9t\u00e9 vendus. Pour des raisons d'hygi\u00e8ne, les e-liquides, les e-cigarettes jetables et les clearomiseurs ne sont pas couverts par cette politique et ne peuvent \u00eatre retourn\u00e9s que s'ils sont d\u00e9fectueux.<\/p>\n\n

Les articles doivent \u00eatre retourn\u00e9s dans l'\u00e9tat dans lequel ils ont \u00e9t\u00e9 vendus ; le fait d'ouvrir un article est consid\u00e9r\u00e9 comme une acceptation et vous ne pourrez pas le retourner (car il n'est pas r\u00e9clam\u00e9).<\/p>\n\n

Articles d\u00e9fectueux<\/h3>\n\n

Si vous avez re\u00e7u un article que vous estimez d\u00e9fectueux, veuillez consulter notre \u00e9quipe d'assistance et d\u00e9crire le probl\u00e8me que vous rencontrez. Nous pourrons peut-\u00eatre vous proposer une solution. Si vous ne trouvez pas de solution, veuillez soumettre un ticket d'assistance et un repr\u00e9sentant de l'assistance vous fournira des conseils suppl\u00e9mentaires ou des informations sur le retour.<\/p>\n\n

Tous les articles d\u00e9fectueux sont test\u00e9s. Si aucun d\u00e9faut n'est constat\u00e9, l'article vous sera renvoy\u00e9.<\/p>\n\n

Annulation de la commande<\/h3>\n\n

Si vous souhaitez annuler votre commande avant qu'elle ne soit exp\u00e9di\u00e9e, vous disposez d'une demi-heure apr\u00e8s avoir pass\u00e9 votre commande pour le faire. Notre objectif est de livrer votre commande le plus rapidement possible, c'est pourquoi nous utilisons une m\u00e9thode de pr\u00e9paration, d'emballage et d'exp\u00e9dition tr\u00e8s rapide. Par cons\u00e9quent, nous ne serons pas en mesure d'annuler votre commande si vous nous informez de votre annulation apr\u00e8s 14 heures (ind\u00e9pendamment du d\u00e9lai de gr\u00e2ce d'une demi-heure).<\/p>\n\n

Si votre commande a \u00e9t\u00e9 exp\u00e9di\u00e9e, vous disposez d'un d\u00e9lai de 14 jours \u00e0 compter de la date de r\u00e9ception pour l'annuler. Toutefois, vous devrez nous renvoyer l'article avant que nous puissions vous rembourser.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Returns Policy To return an item for any reason, you must obtain a STICK & BOWL Return Merchandise Authorization (RMA) form from a member of…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5572","page","type-page","status-publish","hentry"],"yoast_head":"\nReturns Policy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/puff-eu.com\/fr\/returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns Policy\" \/>\n<meta property=\"og:description\" content=\"Returns Policy To return an item for any reason, you must obtain a STICK & BOWL Return Merchandise Authorization (RMA) form from a member of...\" \/>\n<meta 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