According to current regulations, e-cigarettes and other nicotine-containing products (sticks) can only be purchased and shipped to persons over 18 years of age. Since October 2015, we are required to verify the age of all new customers. This information is provided on the Terms of Use page.
How do you verify my age?
We use an industry-recognised third-party system to verify your age. The system runs several independent checks to verify you are 18 or over. We carry out as few checks as possible; the only time we would check multiple records is if we were unable to verify your age using previous any check(s).
We require that the same name is used for both billing and delivery address; you will not be able to proceed through checkout if the names do not match.
What information do you use?
We verify your age using your full name, current address and the date of birth you provided when creating your account. The billing address you provide will be used as your current home address. We ask that you ensure the billing address on your account reflects the address you are currently residing at.
What will happen if you can’t verify my age?
If we are unable to verify that you are over 18 at the point of registration, you will be asked to provide more information by uploading an ID document and being subject to a liveness check (i.e. a selfie). If you still cannot be verified, you can contact our helpdesk and we may be able to assist further. We do not store copies of submitted ID documents.
